Pearls Photography Return and Refund Policy
Introduction
Welcome to Pearls Photography! We value our clients and strive to provide exceptional photography services. This Return and Refund Policy outlines the conditions and procedures for handling refunds and returns related to our services and products. By using our services, you agree to the terms set forth herein.
Booking and Order Process
Client Outreach
Begin by contacting us through our Client Outreach form available on the homepage of our website.
Personal Profile
Create and maintain a personal profile on our site where you can monitor past and ongoing orders.
Private Gallery
We will provide you with a private gallery showcasing the images from your photography session.
Communication
Our team will keep in touch through SMS and email to provide updates and share marketing materials.
Virtual Meeting
You will collaborate with us via Google Meets to discuss the details and scope of your photography session.
Refund Policy
Photography Sessions
Refunds will not be issued for photo sessions canceled within 24 hours of the scheduled date.
Photo Orders
No replacements will be provided for digital photos ordered through our store.
Printed Photos
Refunds for printed photos will only be offered if the photos were of poor quality or if they sustained damage during shipping.
No cash payments will be accepted for printing photos via our website.
How to Request a Refund
Eligibility
Ensure that you meet the criteria outlined above for any refunds or returns.
Contact Us
If you qualify for a refund based on the above conditions, please reach out through our website or the contact information provided in your profile. Include details of your order and the reasons for your request.
Review and Resolution
Our team will review your request and respond within a reasonable timeframe to resolve the matter efficiently.
At Pearls Photography, we are dedicated to delivering a seamless and enjoyable experience. If you have any questions or need further assistance regarding our Return and Refund Policy, please do not hesitate to contact our customer service team.
Thank you for choosing Pearls Photography for capturing your precious moments!
